At Persian Carpets Gallery, every carpet is a significant investment, and we want you to be fully satisfied with your purchase. Please review our exchange terms below.

Exchange Window
Items may be exchanged within 7 days of delivery or in-store purchase, provided the carpet is unused, unwashed, and in its original condition with all tags and documentation intact.

Eligibility
- Carpets must show no signs of wear, stains, odors, or damage.

How to Request an Exchange
Contact us at Orient786@hotmail.com or call +92 300 825 4529 within the exchange window with your order details and reason for exchange. Our team will arrange an inspection and confirm eligibility before proceeding.

Inspection & Approval
All returned carpets are inspected upon receipt. Exchanges are approved only if the carpet meets the conditions above. We reserve the right to decline an exchange if the item does not meet these standards.

Exchange Value
Approved exchanges may be applied toward another carpet of equal or greater value (with the difference payable by the customer) or a carpet of lesser value (with store credit issued for the difference). We do not offer cash refunds for exchanges.

Shipping Costs
Customers are responsible for the cost of returning the carpet to our showroom unless the exchange is due to a defect or an error on our part, in which case we will arrange collection at no cost to you.

Damaged or Incorrect Items
If your carpet arrives damaged or does not match your order, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve this promptly.

Contact Us
Email: Orient786@hotmail.com
Phone: +92 300 825 4529
Address: 2C Main Saba Avenue, Intersection off Shamsheer, DHA Phase 5, Karachi